NUBWO
Gmail – NUBWO-G06
From: NUBWO-G06 (6 messages)
Email: NUBWO support@nubwotech.com
To: Kreezxil
Date: Mon, Jan 20, 2025 at 8:40 PM
Hello, what device are you connecting to? Can the wired connection and Bluetooth connection be used normally?
From: Kreezxil
To: NUBWO support@nubwotech.com
Date: Tue, Jan 21, 2025 at 4:11 AM
I am connecting my G06 to my computer via the wireless USB. I do not have Bluetooth capability on my computer. I have contacted you before. It no longer matters. I ordered a better American product.
I did purchase an Asurion protection plan. Please let them know I want a refund on this device under their warranty. Every time I try to use that plan, it forces me to contact you. I no longer want to talk to you.
Here are the reasons in order of magnitude, where the top is the worst (highest magnitude), i.e., that which causes the most frustration:
- No live ticket system – can’t chat or call to discuss in real-time what is going on.
- Email ticket system that takes at least 18 hours for someone to respond.
- The delay between responses – this is just wrong.
- Being told to use the corded connection when the wireless USB was working fine for so long – the primary feature of this product. (Also, did I not state in the opening email that it no longer works with the cord either?)
The computer doesn’t even recognize the device anymore. Other devices are recognized in the USB ports I put it in. However, I’m done with this. The only good thing about this headset was the cloth cups that mitigated ear sweat. You could probably make a lot more money if you sold cloth ear cup covers for headsets.
From: NUBWO support@nubwotech.com
To: Kreezxil
Date: Tue, Jan 21, 2025 at 8:13 PM
Hi,
Hello, you can try resetting the headset as follows:
- When the headset is powered off, press and hold the power button for 5 seconds, then replug the USB dongle.
- When the headset is powered on, press and hold the mute button for 8 seconds, then replug the USB dongle.
Please note: You must replug the USB dongle, or it will remain in pairing mode.
Best regards,
NUBWO
From: Kreezxil
To: NUBWO support@nubwotech.com
No luck. The computer doesn’t even recognize the dongle anymore.
From: NUBWO support@nubwotech.com
To: Kreezxil
Date: Wed, Jan 22, 2025 at 7:26 PM
Can you take a video of the headset connected via USB? We are willing to provide you with warranty service, but before that, we would like to know the problem of the headset to see if it can be solved.
From: Kreezxil
To: NUBWO support@nubwotech.com
Date: Thu, Jan 23, 2025 at 5:07 AM
What? This is futile. What will that prove? I will show you the headset; you will see it is your headset. I will show you the dongle. You will see it’s your dongle. I will put the dongle in the PC in the USB port. I will show you that the system does not recognize the dongle and therefore not the headphones.
You will see that I have more than one USB port. I will proceed to plug the dongle into all the USB ports because you’re going to say, “But that USB port is dead.” The computer will never recognize it.
However, I am now using the Hyperion Cloud II wireless headset, and I plugged its dongle into the same USB port your dongle doesn’t work in, and I’m back in business.
If you had live support, I’d be more willing to do something. But this is bad. A whole day between tickets is bad. You need live support. It should be 15 minutes apart, these responses.
I don’t care how mad you get either. You can close the case. I don’t care anymore.